For anyone who wants to become a distributor, the notion can be overwhelming. It puts the owner of a business in the middle of the retail market, between the end-user and manufacturer. However, with the right approach and amount of knowledge it can be an exciting career choice for the right person.
Be an Industry Professional
The distributor is always in contact with the manufacturers, they are on top of the latest released products and trends and know how well they are performing on the market at all times. This allows them to offer the best and latest products to their clients. On the flip side, they can relay how the customers feel about various products so their place requires much communication to better the brand and the customer experience.
Anyone who thinks they’d be great at being the connection between the manufacturer and customer should strongly consider trying to become a distributor. Anyone working in this place may even get very lucrative job offers and deals that are seamless and beneficial.
Dealing with Any Complaints
Anyone considering becoming a distributor should be ready to take complaints. After all, when a customer is upset, their direct point of contact is the distributor who will then contact the manufacturer. Having people skills and being able to solve issues and complaints is important. If it’s not handled professionally it will negatively affect the company’s image.
There are many issues that can arise such as not having a receipt, trying to return used or opened products and trying to send back a product that is past the window of acceptable returns. The good news is that most manufacturers have every policy in black and white for the distributor to enforce, and hopefully when one becomes a distributor they’ll know how to keep the customer happy in any situation so they can make sure return business.
Preventing customer service issues and weighing the value of the revenue loss against the possible gain when satisfying the customer’s needs is something that a distributor should be skilled in. Hopefully, whatever company is training people to become a distributor will have policies that prevent issues like theft, loss, and the like. This will make the position much easier. Shipping policies are important as well, and the distributor will need to set up service with a reputable carrier to make sure product gets where it needs to be.
In regards to shipping, much of a company’s ability to please the customer depends on how quickly and efficiently they are able to deliver products. Whether the distributor receives the product and ships it from their place, or it comes right from the manufacturer it should be seamless process. Coordination between all points is crucial for this to happen, and it comes back to communication as well as the person becoming a distributor’s ability to be thorough in all processes.
If one finds they meet all the above criteria and they are willing to go the extra mile for clients, they should certainly jump on board with becoming a distributor. The product is very popular and for good reason, but without the skills necessary to pull it off smoothly they won’t be successful.
Brand knowledge, commitment to building a client base, and great customer service are the perfect start to a possible big money-making career that allows them to make their own schedule and have as much success as they work for. If one is a self-motivated person, they can certainly be a top distributor.